background: none !important; Attention to Detail. As with all of our staff, guest service agents should be willing to go … I know, I’ve had my share of working desk shifts (I remember doing three shifts in a row – not fun!). border: none !important; /* ]]> */ return false; 6 free IT help desk ticketing systems; ... 12 characteristics of successful IT professionals. } This resource was first published prior to the 2019 merger between DocuTAP and Practice Velocity. Please Like and Share this. var trackLoggedIn = true; Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.>Connect on LinkedIn >Rupesh’s Twitter >Read my Blog >Facebook >Pinterest. Honesty: “Honesty is the best policy” – this proverb deserves to be … In many ways, the receptionist is the silent conductor of the train. By coordinating and contributing to patient care, the front office staff can alert staff to significantly ill and injured patients that require immediate attention. The front desk takes a certain amount of care. [CDATA[ */ return (new RegExp('wp_wk_ga_untrack_' + document.location.hostname)).test(document.cookie); 5 Essential Characteristics of a Good Front Desk Officer 1. You do not want... 2. As with attention to detail, the optimal front desk person must also be an excellent multitasker. It might seem like a tall order for most people out there considering the job, but these are the very qualities that will help every receptionist just starting out to climb to the top of their professional … There are many things we can teach our teams, I narrowed it down to 10. } ); He typically also has the authority to deny entry to visitors. Job brief. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. /* ]]> */ Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. ","publisher":{"@id":""},"potentialAction":[{"@type":"SearchAction","target":"{search_term_string}","query-input":"required name=search_term_string"}],"inLanguage":"en-CA"},{"@type":"WebPage","@id":"","url":"","name":"characteristics of a good front desk officer","isPartOf":{"@id":""},"datePublished":"2020-12-02T15:25:34+00:00","dateModified":"2020-12-02T15:25:34+00:00","inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":[""]}]},{"@type":"Article","@id":"","isPartOf":{"@id":""},"author":{"@id":""},"headline":"characteristics of a good front desk officer","datePublished":"2020-12-02T15:25:34+00:00","dateModified":"2020-12-02T15:25:34+00:00","mainEntityOfPage":{"@id":""},"commentCount":0,"publisher":{"@id":""},"articleSection":"Blog","inLanguage":"en-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[""]}]}]} Common Operating Picture. return true; var f = d.getElementsByTagName(s)[0], They see more of the clinic and staff than you realize and hear more than you think. Even though much of this goes back to being detail oriented, this is more than just someone doing their job. }); The front office staff should not look like they are out of control and ready to melt down. In this level of environment good manners, courtesy and politeness must be maintained in service. Eileen is right. .woocommerce form .form-row .required { visibility: visible; } You do not want someone who puts on a fake smile or fakes their happiness. Is it the building’s physical appearance and cleanliness, how many people are sitting in the waiting room, or the kindness of the front office staff? [CDATA[ */ Assistant Front Office Manager. Yes, I know there are days when we don’t feel like smiling, but an awesome agent should be ready to come to work with a smile. Receptionists have multiple responsibilities, which they must often juggle … " /> var alg_wc_checkout_files_upload = {"max_file_size":"0","max_file_size_exceeded_message":"Allowed file size exceeded (maximum 0 MB). To be the best as a receptionist, you must be mature and discrete. Having someone who can juggle a handful of tasks, while remaining calm, is the ideal person for your clinic. 'gtm.start': Front desk employees need to be able to get along and work with a … When you think about the representation of an urgent care clinic, what do you think of first? However, it helps to know what makes a good one when hiring. 431 People Used Multitasking capabilities. He literally sits at the front desk of a commercial or residential building, serving as gatekeeper. Front office staff cannot allow personal troubles to plague them. /* ]]> */ By Rupesh Patel Working the front of house at a hotel is a tough job. They have to be able to keep their private life private and not let any personal drama affect the way they treat patients. ©2021 Experity Health. //Google Tag Manager At the front desk, it is important to have a person who is genuinely good natured. Office and Admin • Professional Development 6 Skills and Traits Employers Want in a Receptionist. There will be days where phones are ringing, multiple patients need attention, and a nurse from the back needs an important piece of information. In some smaller firms, the office manager pays workers, suppliers and hires people. And many times, how they react can make or break our hotel’s reputation. jQuery && jQuery( function( $ ) { They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Assists front office manager in supervising and coordinating the … })(window, document, 'script', 'dataLayer', 'GTM-5MV8VGW'); /*