Stopping a line automatically when a defective part is detected. Process control: An international quality management standard for the aerospace industry published by the Society of Automotive Engineers and other organizations worldwide. An accounting system that assigns costs to a product based on the amount of resources used to design, order or make it. Dispersion, dissemination, broadcasting or spreading communication throughout an organization, downward and laterally. The ongoing improvement of products, services or processes through incremental and breakthrough improvements. Concurrent engineering (CE): See ”percent chart.”, Pull system: Satisfier: A written commitment approved by management stating the scope of authority for an improvement project or team. Quality circle: The glossary can be accessed in the following formats: HTML – i.e. See “mistake proofing.”. 3. Sample size [n]: Parts per million (PPM): Also called an “exciter.”. A method of leveling production, usually at the final assembly line, that makes just-in-time production possible. Sampling, multiple: Supplier quality assurance: Authorized person – A person approved or assigned by the employer to perform a specific type of duty or duties or to be at a specific location or locations at the jobsite. One of three elements of standard work; refers to the sequence of operations in a single process that leads a floor worker to most efficiently produce quality goods. New! Tampering: To Err Is Human provided an initial set of definitions for patient safety, human error, and quality improvement terms. Changeover: Mistake proofing: Mutual recognition agreement (MRA): A minimum set of practices recommended or required by some regulatory agencies (for example, 21 CFR, parts 808, 812 and 820) for manufacturers to meet to ensure their products consistently meet requirements for their intended use. External customer: New management planning tools: Special causes: Also referred to as a pilot study. Taguchi Methods: Customer satisfaction: An international standard developed by the International Organization for Standardization (ISO) to help organizations effectively assess and address those social responsibilities that are relevant and significant to their mission and vision; operations and processes; customers, employees, communities and other stakeholders; and environmental impact. Nonconformity: Project planning tools: Process: Also see “plan-do-check-act cycle.". A timekeeper; in team meetings, a designated individual who helps monitor the team’s use of allocated time. The three legs are quality planning (developing the products and processes required to meet customer needs), quality control (meeting product and process goals) and quality improvement (achieving unprecedented levels of performance). Customer PPAP approval, or a deviation, is required before shipping the purchased parts or materials to the customer for use in their production process. Design of experiments (DoE): A European quality management standard for the aerospace industry. Equivalent – Alternative designs, materials, or methods to protect against a hazard which the employer can demonstrate will provide an equal or greater degree of safety for employees than the methods, materials or designs specified in the standard. A voluntary quality management system standard developed by the International Organization for Standardization (ISO). Failure mode effects and criticality analysis (FMECA): The critical incident technique is an advanced tool for root cause analysis that can aid in the search for causes through interviews of various people involved in the process in which a critical event occurred. Availability: for Quality and Participation (AQP): Preventive action: Qualified Person – One who, by possession of a recognized degree, certificate, or professional standing, or who by extensive knowledge, training, and experience, has successfully demonstrated his ability to solve or resolve problems relating to the subject matter, the work, or the project. One of the “seven tools of quality” (see listing). The systematic design and implementation of quality processes across the world, based on information-sharing and best practices. A lean management philosophy that stresses removal of constraints to increase throughput while decreasing inventory and operating expenses. A four-step process for quality improvement. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world. Zero defects: A model depicting inputs flowing into a work process that, in turn, add value and produce outputs delivered to a customer. A management system that provides feedback on internal business processes and external outcomes to continuously improve strategic performance and results. The series of suppliers to a given process. A control chart in which the subgroup range, R, evaluates the stability of the variability within a process. Wilcoxon Mann-Whitney test: The costs associated with providing poor quality products or services. A systematic method for implementing lean manufacturing that helps improve the production process and sustains gains made in the production cycle in an area or plant. Checklists contain items important or relevant to an issue or situation. Sometimes called continual improvement. Prevention cost: Also referred to as dangerous goods. An ASQ certification; formerly certified mechanical inspector (CMI). Generally used to improve the understanding of the process to determine methods to correct, control or improve the process’ effectiveness and efficiency. The probability that a given maintenance action for an item under given usage conditions can be performed within a stated time interval when the maintenance is performed under stated conditions using stated procedures and resources. House of quality: Highly accelerated life test (HALT): A facility that can perform calibration services, test validation and testing (for example, chemical, metallurgical, dimensional, physical, electrical and reliability testing). Any design, scheduling or production technology with scale requirements that call for designs, orders and products to be brought to the machine to wait in line for processing. Best practice: HACCP terms as defined by the (NACMCF) CCP Decision Tree: A sequence of questions to assist in determining whether a control point is a CCP. The value of percentage defective or of defects per hundred units in a lot. Quality Management System: CUC, a leader in the field of Utility System Construction, is committed to provide services in a manner that conforms to contractual and regulatory requirements, applicable National and International standards, good engineering practice and to providing our customers quality services that shall be delivered defect-free, on time and on budget. A form of resistance based on opposition to the possible social and organizational consequences associated with change. Thus, the employer is acting as an insurance company and underwrites the risk. An optimal material requirement planning system for a manufacturing process in which there is little or no manufacturing material inventory on hand at the manufacturing site and little or no incoming inspection. Two parameters are possible: go (conforms to specifications) and no-go (does not conform to specifications). Regression analysis: The essential or salient point; the primary or most important consideration. It does not require the assumption that the differences between the two samples are normally distributed. Gain sharing: Inspection, 100%: Unsafe acts – Actions that will lead to potential injury, loss of time, or properly damage. In attributes sampling, the presence or absence of a characteristic is noted in each of the units inspected. The overseeing of process instances to ensure their quality and timeliness; can also include proactive and reactive actions to ensure a good result. An arrow diagram used in planning. A systematic, independent process of gathering objective evidence to determine whether audit criteria are being met. First, follow a product’s production path from beginning to end and draw a visual representation of every process in the material and information flows. One of the “seven tools of quality” (see listing). This definition … Rejection number: Service level agreement: An ASQ certification. 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