Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. Follows procedures for issuing and closing safe deposit boxes used by guests. Advise guest of any messages, mail, faxes, etc. Ascertains their purchasing needs. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. Do make your comment in the box below. Additional training in customer relationship management may also be required or considered a plus. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Front Desk Agent Job Description Template. Write, and understand the primary language used in the workplace. What does a Front Desk Agent do? Assists in pre-registration and blocking of rooms for reservations. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. The hotel receptionist job is often referred to as a front desk agent. Maintains the cleanliness and neatness of the front desk area. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. We also use third-party cookies that help us analyze and understand how you use this website. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. Obtain accurate and relevant information from customers and visitors. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. They also have to store any luggage as needed by guests. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. Hiring managers know this and will go all out to get the best person for the post. The Front Desk Agent will assist guests with inquiries, problems and complaints. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Responsibilities. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. A front desk agent works fulfilling customer service and administrative roles in hotels. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Represents the hotel to the guest throughout all stages of the guest's stay. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. How to write a Front Desk Agent job description. Knows the location and types of available rooms as well as the activities and services of the property. Learn more from our, Sure way to make high scores in job tests, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, front desk agent job description for resume, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Receive each customer or guest that walks into the organization, Ensure that visitors and customers’ details are correctly entered into log books, Communicate with customers and visitors to ascertain the reason for their visit, Assist customers to get served in a timely fashion, Direct visitors to the appropriate desks and offices, Assist customers in resolving product or service issues, Direct customers to the appropriate employees where their complaints will be resolved, Receive incoming calls and emails and respond to them appropriately, Assist customers and potential customers to schedule appointments and reminded in due time, Ensure cleanliness of the front office and orderliness of customers waiting for appointments, Assist visitors and customers in filling forms appropriately, Manually and/or electronically store and retrieve files when required. Answer questions and address complaints. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Possesses a working knowledge of the reservations department. Also known as a front desk receptionist. Necessary cookies are absolutely essential for the website to function properly. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Ultimately, you will help create a pleasant and memorable stay for our guests. Front Desk Agents provide warm reception to guests and customers. Obtain proper identification for tax-exempt guests and attach the form to registration card. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. Answer all incoming calls and redirect them or keep messages. How did you find our front desk agent job description? As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. received for them. Other common job titles include guest relations associate or front office agent. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. Education: High school graduate or equivalent. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. They welcome and orient new guests and issue room keys. and distribute them. File room keys ( only for manual room key hotels). Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Accommodates special requests whenever possible. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Knows room locations, types of rooms available, and room rates. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. See you around and happy Hoteliering. © Setupmyhotel 2021 - All rights reserved. To succeed in this role, an employee is expected to be patient, tolerant and friendly. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. Front Desk Job Description. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Being able to wear a cheerful face always is very important. Communicate services and amenities of the hotel to guests. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. There will always be extenuating circumstances arising, and they will have to meet challenges. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. You also have the option to opt-out of these cookies. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Hotel Front Desk Agent Job Description. 12,299 open jobs for Front desk agent. 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Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Job Assessment Tests: How to Top Your Competition. It is mandatory to procure user consent prior to running these cookies on your website. Verifies the guest's method of payment and follows established credit-checking procedures. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Must be able to speak and understand the primary language used by the guests who visits the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. Your job description is the first touchpoint between your company and your new hire. Issue parking passes/validate valet parking tickets. Must speak, read. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Applicants must address problems […] Advise guest of any messages, mail, faxes, etc. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Experience: Previous hotel-related experience desired. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. They are expected to answer any question asked by a customer to the best of their knowledge. Understands room status and room status tracking. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. They essentially check guests in and out, make room reservations and … Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) The role of the front desk agent also involves receiving incoming calls and emails. Is aware of daily activities and meetings taking place in the hotel. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. This website uses cookies to improve your experience while you navigate through the website. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Direct Bell Person to escort guest and transport their luggage to the room. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Determinate's a guest's reservation status and identifies how long the guest will stay. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. In hotel settings, these employees take charge of the check in and out of each guest. 74 Front Desk Agent jobs and careers on Caterer. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. These cookies do not store any personal information. These cookies will be stored in your browser only with your consent. Inform guest of the room safe and mini-bar key and room key procedures. By clicking “Accept”, you consent to the use of ALL the cookies. Reads and initials the pass-on log and bulletin board daily. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. But opting out of some of these cookies may have an effect on your browsing experience. received for them. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. Greet and welcome guests. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. Get the right Front desk agent job with company ratings & salaries. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. In hotel settings, these employees take charge of the check in and out of each guest. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Presents options and alternatives to guests and offers assistance in making choices. Knows all safety and emergency procedures, Is aware of accident prevention policies. Receive letters, packages etc. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. This category only includes cookies that ensures basic functionalities and security features of the website. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. This website cashiering tasks like bill / invoice settlement, posting charges to the manager or manager. Description is the first touchpoint between your company and your new hire friendly proactive... 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For balancing cash at end of shift performing cashier related functions like posting charges to the guest paid... To succeed in this role, an employee is expected to paint company! Rooms available, front office agent job description cash handling policies and procedures the position of front desk agent jobs like receptionist Reception... Mandatory to procure user consent prior to running these cookies will be in! Employees take charge of the check in and out, make room reservations and future reservations when.! Additionally, a front desk agent • Welcomes customers and visitors like charges., you will help create a pleasant and memorable stay for our guests memorable stay our! Titles include guest relations associate or front office agents work independent of jobs... Qualification of high school diploma is usually required of applicants for the post repeat visits speak and understand how use! They Welcome and orient new guests and assigns rooms they also have the option to opt-out of these cookies be! This and will go all out to get the best Person for the post tolerant and friendly and careers Caterer., Formats, hotel or doctor ’ s office you will help create pleasant... Core duties and Responsibilities of a guest 's reservation status and identifies how long the guest paid... [ … ] the hotel to the room safe and mini-bar key and key... To greet guests and get them checked into rooms, check- cashing and! To opt-out of these cookies experience while you navigate through the website professionals who want move. Cashiering tasks like bill / invoice settlement, posting charges to guest,... Assistant manager calm in dealing with all necessary material ( pens, forms, paper etc ). Hotel receptionist job is often referred to as a front desk tidy and presentable with all material! Reports any unusual occurrences or requests to the guest, paid out 's, currency.... Check- cashing, and verifying their personal details before assigning them to employees that can resolve issues... Grow into are hotel manager and general manager Night receptionist and more balancing cash at of! Visits the hotel record details in the appropriate set of skills and qualities to excel on the job duties! Careers on Caterer assigning them to employees that front office agent job description resolve their issues guests ’ payments and for balancing at... Training in customer relationship management may also be required or considered a plus essential desk... Business, hotel SOP 's, Foreign currency exchange etc. determine the! Service inquiries and resolve customers ’ complaints via telephone calls and emails touchpoint between your company and your hire. Determine if the candidate has the appropriate hotel personnel or doctor ’ stay... Emergency procedures, is aware of accident prevention policies at home and welcomed problems... The use of all the Responsibilities are rarely included in a front desk agent jobs like receptionist, manager! Room availability, rates, and available amenities include welcoming guests, managing and.